Shipping, Returns and Refunds

Dealing with Spectrum Plant is easy and very straight forward.

If you need any help you can call us on 0845 348 4866 (Local Rate) or 0161 850 1011

 

If it doesn't arrive - we'll give you a full refund.  We always use insured, trackable delivery methods that require a signature.

If it is faulty - we'll give you a full refund.  You will probably need you to send the faulty thing back but we'll refund your posage costs if it is fauly. 

If you ordered the wrong bit and it is still clean and we think it is re-sell-able - You will have to pay the return postage, we might charge you a small restocking fee and we'll give you a credit for the rest.

If you ordered the wrong bit and it's damaged or we don't think it's re-sell-able then we probably won't give a full refund. But do give us a call or send us some photo's and we'll see what we can do.

And just to be clear - all goods are ours until they are paid for and you are completely responsible for identifing the right part and ensuring it is fitted correctly.  Our full terms and conditions are available on a separate page.
http://www.spectrum-plant.com/terms/

Our aim is simple - We want to be the best place for you to buy Timberwolf parts.

 

Next Day Delivery 

"Next Day" means next weekday (Monday to Friday)

If you want Saturday delivery you will need to choose that during your checkout.

 

If we get your order by 2:00pm Monday to Friday we will ship that day.  If you chose 'Next Day Shipping' then you should get it next business day.  
Between 2:00pm and 3:00pm ... We'll really try to rush and you might be lucky ...or you might not!  
After 3:00pm .... sorry but it's probably not going to ship until the next day.

If you order in good time and we miss the couriers - then we'll refund all your shipping charges and put in another free sweet.
If the courier takes longer than they should - then we'll refund all your shipping and shout at them on your behalf! 

Weekends - We often answer the phone on Saturdays but we can't ship on the weekends - not even if you ring really early!

 

Returns - If you need to send anything back - use a Recorded (signed for) service and send it to:-

Spectrum Plant Ltd

12 Cranford Court

Hardwick Grange

Warrington

WA1 4RX